Blog
money refund policy
Our refund policy is based on providing a transparent and fair process for our customers in case they need to cancel their travel plans.
Please read our policies carefully before making a booking.
Our refund policies include:
Refunds will be provided if the company fails to provide one of the agreed-upon items in the travel program, such as hotels or cars. In this case, the amount of the item that the company failed to deliver will be refunded, along with an additional 10% of the total cost of the trip as compensation to the customer.
Cancellation by the client:
If you need to cancel your booking, please notify us as soon as possible.
Cancellation by the Travel Agency:
In the unlikely event that we need to cancel your booking, we will inform you as soon as possible and offer you an alternative trip or a refund.
Payment Method:
Only 20% of the total cost of the trip will be transferred to the company’s bank account before the trip, and the remaining amount will be transferred after the customer arrives safely and paid in cash at the company’s office.
Changes to Bookings:
If you need to make changes to your booking, please notify us as soon as possible. Depending on the nature of the changes, additional charges may apply.
Please note that some of our services, such as visa invitations, may contain non-refundable elements. In such cases, we will do our best to inform you of any non-refundable elements before booking.
We hope that you have an enjoyable and hassle-free experience with our travel agency. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
